Client Rights

You have the right to request and receive a copy of your mental health records.

To obtain your record, submit a written request to your provider via email, secure portal, or mail.

This is in accordance with Texas Health & Safety Code §611.0045. Your provider has 15 days to respond to your written request according to Texas Health & Safety Code §611.008(a).

Texas Behavioral Health Executive Council (BHEC)

If you have questions about a licensed professional or wish to make a complaint, contact BHEC directly:

1801 Congress Avenue, Suite 7.300
Austin, Texas 78701

bhec.texas.gov/discipline-and-complaints

Enforcement@bhec.texas.gov

1-800-821-3205

Filing a Consumer Complaint

To file a consumer complaint about mental health services, visit the Texas Office of the Attorney General.

texasattorneygeneral.gov/consumer-protection